NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jacobpauledward's avatar
Jacobpauledward
Follower
Mar 31, 2021

xr500 cant get back online after reset

i reset my router as it wasnt filtering for pc games as no servers where showing on the geofilter. i read online that a reset could be useful so i did this, once it reset it started the setup by firs...
dmnial's avatar
dmnial
Aspirant
Apr 01, 2021

Hello Jacobpauledward 

The power outage may have caused the factory reset due to the sudden nature of turning off. It's not something we can really test for but if it hasn't happening before and only occurred when the power outage occurred I think it should be fine, do keep and eye out though.

Beaker78's avatar
Beaker78
Aspirant
May 19, 2021

I have this exact same issue, i did not have any power outage, i reset my router and now i cant get past the speed check. Exactally the same issue as OP described.

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 25, 2021
    If you're connecting to the WiFi while completing the wizard and then changing the WiFi details in the wizard you will need to reconnect using the changed WiFi details and you should be able to complete it. Otherwise using ethernet should get you through the wizard without issue.
  • IamHappyK's avatar
    IamHappyK
    Tutor
    May 28, 2021
    I got the same problem cant get passen the speedtest. If I full out the Password and security questions then the error 400 pops up and cannot du anything
    HELP PLEASE
    • Netduma-Liam's avatar
      Netduma-Liam
      NetDuma Partner
      May 28, 2021

      Are you seeing this issue across all browser? What about from an incognito window? Do you know what firmware you're currently running?

      • IamHappyK's avatar
        IamHappyK
        Tutor
        May 28, 2021
        Yes chrome and internet Explorer also in incognito and iam running V2.3.2.120
        Iam out of answer's
        Thank u