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Forum Discussion
Solved
XR500 causes cm1000 to reboot and die
Modem - NetGear CM1000
Old router - NetGear N750
New router - NetGear Nighthawk XR500
ISP - Cox Communications
Backstory - Our internet connection has been sporadically losing connection ...
Yesterday I plugged the modem directly to the wall ilo the powerstrip and powercycled the router.
Since then there has been no isues of the modem rebooting.
Since the XR500 draws more power than the N750, I assume that the modem was not getting enough power causing it to reboot.
Thank you Netduma-Fraser and Netduma_Jack for your help with this issue!
That's really strange - it sounds like your modem may have a problem, but I'm not sure what could be triggering it in the XR500.
It's a longshot, but you could try changing the MAC address on the router. Perhaps change it to the same as your upstream modem? You can do this in >Advanced >Internet setup
Hi Netduma_Jack , thank you for the reply.
The Netgear tech that I spoke to last week thought that it might be the modem as well so he sent me a replacement.
The replacement came yesterday, and I just activated it with my ISP.
The problem still persists.
I did try changing the mac address from the mac address on the router box to "use this computers mac address"
Im not sure if this is what you ment by change the mac address to use the same address as the modem upstream.
seems like the modem dies about every 30 minutes.
So ill wait a few to see if the mac address change fixes the issue.
If not ill try to update the router firmware (the NetGear tech recommended downgrading to v x.22).
- Updated firmware, rebooted both modem and router and wired device used to setup router and still the same issue.
Going to call netgear tomorrow .- Hi Usera, a router making the modem reboot does not sound right to me. Is the router and modem plugged into the same outlet? Have you checked that the outlet is outputting sufficient power for the modem to run? If its in an extender it should be connected directly to the wall.
Hi Netduma-Fraser, I agree that it doesnt sound right.
The XR500 is plugged into a powerstrip.
Ill plug the XR500 directly to the wall to see if that resolves the issue.
