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Forum Discussion
XR500 Connection Issues
I have the XR500 Gaming Router and after 5 months it has stopped functioning properly. I am outside the 90 day window to have it replaced. I have been prompted to purchase a 50.00 plan to see what ma...
I have a case number if you would like to look up details.
I can hard wire to my router and I get intermittent internet and connectivity issues. I connect to WiFi and it is even worse. I drop frames when streaming and experience disconnect. Also my wifi is slow on other devices sitting even in the same room with the router. Spectrum indicated that my connection and modem is working properly that it is a router issue. They pointed me to contact netgear. My setup was functioning perfectly up until this past weekend. This is not a new setup. I purchased the router on January 29th.
It is connected to the modem that Spectrum provides.
Per the dashboard my firmware version is V2.3.2.56
The LED’s are all white. Power is solid white. The rest are blinking white.
I refuse to believe that 1. Netgear only provides a 90 day warranty 2. That this expensive quality brand router lasted less than 6 months. This is very disappointing.
SallieBeast wrote:I have a case number if you would like to look up details.---this is the community forum. Where members of the public help out. We're not netgear and a case # couldn't help us. Potentiall a moderator would find that beneficial.
I can hard wire to my router and I get intermittent internet and connectivity issues. I connect to WiFi and it is even worse. I drop frames when streaming and experience disconnect. Also my wifi is slow on other devices sitting even in the same room with the router. Spectrum indicated that my connection and modem is working properly that it is a router issue. That is always their "go to" response because they have to pay to send a tech to check a line and it costs $. They've went so far as to lock down their modem's diagnostic page so users can't view the signal coming into their home. They pointed me to contact netgear. My setup was functioning perfectly up until this past weekend.----So the router and everything worked great for almost 6 months? Did something change when it stopped? Aka moving a modem/router, changing settings, updating firmware, etc This is not a new setup. I purchased the router on January 29th.
It is connected to the modem that Spectrum provides.----Which is? A model number helps
Per the dashboard my firmware version is V2.3.2.56
The LED’s are all white. Power is solid white. The rest are blinking white.
I refuse to believe that 1. Netgear only provides a 90 day warranty 2. That this expensive quality brand router lasted less than 6 months. This is very disappointing. -----they provide 90 days of free support from date of purchase. If it was new, you usually have a year (or more in some areas) for the hardware warranty.
From the sounds of it, spectrum is blaming the router. And its hard to prove its the modem or line with how well spectrum locks down their equipment. What you can try doing? Hardwire a device into the modem directly. then use if for a day/couple days/however long it would normally take to have issues. If its still having the issues directly connected, then its not the router.
Model number of the modem is E31-T2V1
I have not moved or changed anything until yesterday/this morning when we started troubleshooting with Specturm and Netgear. A full hard reset was done on my modem and the router.
Spectrum ran a speed test with my computer hard wired in to the modem and claims everything is fine with the modem. I still have a technician coming tomorrow morning to test my connections. When I am hardwired in to the router I have issues. And when I operate on wifi I have issues. Even when I am working today my computer has disconnected/reconnected several times.
Netgear indicated to me I do have a hardware issue with the router and that my next step is to accept the cost of the plan that doesnt say its to fix, it just offeres diagnostics to see what is need to to fix the problem. I do not feel secure in handing over the 50.00 with no assurance a solution will be offered.
I would just like to know what model gaming router has the best logevity. I would assume my current model is not on that list...
Thank you for your help.
If its for sure netgear (many get con sites off google), then it shouldn't cost if its a hardware failure and youre in warranty.
click on mynetgear at the top. register an account and then the device. From there you can start an RMA process.
I am not under warranty. I purchased it Jan 29, 2020 and they only cover for 90 days. Unless I want to purchase a 50.00 assesment and with that they do not guarantee I will get a replacement. Someone will just tell me what is actually wrong with the router.
But thank you for your support.
Sallieann