NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
StarFirezz
May 22, 2019Tutor
Xr500 Connection through WAN port causes issues
When I connect through the WAN port my gigabit internet goes down to 90mbs but when connected as a switch it pushes out the gigabit internet I should be getting what is wrong with my router?
- May 24, 2019
Recieved replacement XR500 from Amazon, plugged it in, got through the initial setup, and first speed test was over 750Mbps. So as it seems it was a faulty router. Thank you all for your help!
FURRYe38
May 23, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Speed testing wired or wireless? Wired is perferred first.
Has a full power OFF of both ISP modem and XR router for 30 seconds, then back on with the ISP modem first then the XR router been performed?
StarFirezz
May 23, 2019Tutor
So after sleuthing last night with an old router the speeds worked with the older router but the XR500 would not work after full resets of the network. After contacting amazon support they are sending me a new router and that may fix my issue if not I’ll report back and see if it’s the modem that has an incompatibility with the router