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Forum Discussion
LightManeye
Nov 01, 2021Aspirant
XR500, crash every 24 hour
Hi, from 2 months my XR500 V2.3.2.120, crash every day. I have tried with a simply reset and a factory reset with a new config, but the problem returns promptly in 24 hours. Im trying to disa...
lxbrador
Nov 01, 2021Aspirant
It’s connected to a Virgin Media Superhub 4. Wasnt an issue until like 2-3 weeks ago
Just stops responding, drops wifi first then locks up
Just stops responding, drops wifi first then locks up
Netduma-Liam
Nov 01, 2021NetDuma Partner
lxbrador Did any changes to the environment or network occurs prior to this issue randomly occuring? Did you factory reset your XR500 after upgrading to the latest beta firmware? Are you getting any error messages in the interface prior to the disconnection occuring?
LightManeye Are you seeing any error messages in the interface prior to the disconnection occuring? After changing the DHCP range, did you then reserve IPs for your devices within the .2 to .50 range? That's the important bit.
- LightManeyeNov 02, 2021Aspirant
LightManeye Are you seeing any error messages in the interface prior to the disconnection occuring? After changing the DHCP range, did you then reserve IPs for your devices within the .2 to .50 range? That's the important bit.
I have changed DHCP, but the problem comes back on time..
I can't see any error in log, because the modem reboot after 2/3 minutes after the cresh...
- Netduma-FraserNov 02, 2021NetDuma PartnerLightManeye, just to clarify, when you're referring to the modem do you mean the modem the XR connects to reboots on its own or the XR reboots on its own after crashing?
- LightManeyeNov 02, 2021Aspirant
Netduma-Fraser wrote:
LightManeye, just to clarify, when you're referring to the modem do you mean the modem the XR connects to reboots on its own or the XR reboots on its own after crashing?XR reboot after 2/3 minute after the crash.
We notice the problem because the WIFI drop down completely....SSID are visible but we cannot access anymore.