XR500 Custom VPN?

This was also a key feature in my decision to purchase the XR500 4-5 months ago. Im disappointed that its still no where to be found. But what is really bothersome, is that it is very much known by the Netdumo and Netgeat team that this feature doesnt exist on the XR500, and hasnt in a long time, why is it still advertised as existing?

i litterally just checked the amazon page listing and it still shows:
"Gaming VPN - Support your existing VPN service"

knowing that there is apparently no known date, you might save yourself from an increassing pool of frustrated customers if you all stop advertising features that dont exist, or at least note they are (coming soon) whatever soon means.. it at least makes it clear its not an existing feature.. im very disapointed with this purchase and will seriously consider this when i look at future purchases.

ChristineT yet another biiig problem for Netgear's Pro Gaming Router (DumaOS based). On 24 January 2018, the NetDuma CTO Iain posted http://forum.netduma.com/topic/23376-vpn-client/ this:

"Sorry for the misunderstanding on the VPN feature. NETGEAR have already agreed to include our VPN feature in future firmware. It is a prioritised feature as well so should be available in less than a month. I'm not sure if you've returned it already but we can give you early access to the VPN feature as soon as we develop it. The VPN feature in DumaOS is even more powerful as we have much more advanced DPI so you can pick by device and/or most applications which go through the VPN.

Finally in terms of how DumaOS roadmap the best explanation is DumaOS consists of two parts. A top half and a bottom half, the top half conssits of all our R-Apps and bottom half consists of drivers that control the hardware. The reason I mention it is that any top half feature we add will automatically work on all platforms. So NETGEAR will defintely get all our top features, and the road-map ahead is very rich."

We're writing almost October 2018, and the promised Hyper VPN is still nowhere on the XR routers. Both Netgear and NetDuma reps repeated about the same in this community - obvious without any deliverables yet. My list for prospect one-way Timbuktu ticket recepients is growing fast.

Regards,

-Kurt

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Netduma-Fraser wrote:
It's not advertising the VPN Hybrid, it's advertising the existing VPN client

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The "existing" does point ot the What is a gaming VPN and how do I set it up on my Nighthawk Pro Gaming Router? KB entry - where _one_ unnamed(!!!!) VPN provider is implemented when I have it right. The problem Netgears customers are complaining is based on the non-availability of a feature your CTO Iain announced on January 24 2018 in the Netduma forum for the Netgear routers, and several Netduma reps repeated the "coming up" Hybrid VPN, promised "soon Beta", blah blah - just scroll up. Now Netgear's ignorance and worst in class product management does start to hit Netduma and DumaOS reputation - not "just" Netgears Business BU, too. I'm talking about virtually hundreds of problems on the Nighthawk and R6xxx and DSL Router and Cable Router devices somebody tries to ignore or pint fix on one or the other box. Yes, I am very disappointed about Netgear Consumer Business unit! Enough said. ChristineT hurry up before it's to late and the layers start to send claims to the courts.

"It's not advertising the VPN Hybrid, it's advertising the existing VPN client"

So you are trying to tell me that the item i highlighted in the attached screenshot is valid??

DLlasa put the screenshot in as an attachment - the in-line pics take much to long to be moderated. Meanwhile, there must be some fire under the roof at various Netgear sites.

Another difficult item to change this ***** config on this wonder of SaaS ChristineT 8-/