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Forum Discussion
XR500 Daily internet connectivity issues
I purchased my XR500 router a few months ago.
When I first configured my router I immediatly ran into issues with all of my devices. I learned quickly that in order for this router to function ...
You can either use Static IP ON the printer or IP address reservation ON the router. Don't use both at the same time.
I'm curious, why wouldnt I use both at the same time?
The printer requires an IP address to be entered in order to have a static IP.
Alternatively If I do not set a reservation for the IP address on the router then there is always a chance the IP address could be taken by another device.
Ok lets explain this more. Static IPs are meant for being input ON devices only. These addressses need to be set out side of the routers IP address pool. So you may need to adjust this on the XR router as I believe the default Pool size is 1.2 thru .1.254. Set this to .100 to .200. So now if you set the static IP address ON the printer two 192.168.1.37, this will fall outside of the IP address pool. Also after this you don't need or would set a IP address reservation ON the router as the printer already has an IP address. This leaves the pool open for devices that are connected and gets and IP address from the IP address pool and can be reserved ON the router for those devices.
This is normal networking standards and configurations. Do mix the static with reserved. It doesnt' work that way.
I woke up today and sure enough my router had the same issue. I rebooted the router and now I have internet for the day.
If anyone from Netgear is reading this I would like a refund for this router. Bestbuy will no longer accept a return because it has been more than 15 days. I'm very upset that I spent hundreds of dollars on a router that needs to be rebooted daily and randomly stops working.
I tried plugging my laptop directly into my FIOS box and my internet speeds changed as follows:
6 Mbps via speedtest.net ON ROUTER
96 Mbps via speedtest.net WITHOUT ROUTER
I spoke with Netgear support and they are going to send me a replacement device. I'll update this post when I get the new device installed.