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Forum Discussion
XR500 DAILY INTERNET DROPS
XR500 FW 2.3.2.130 Hello all this is my 1st post to please bare with me i bought my xr500 (XRM570) and i have been having issues ever since i set it up, internet drops i thought it was my ISP so...
Just to be clear, when you set a specific IP address pool size, 192.169.1.2 to .49 or 192.168.1.100 to .200, ALL IP Address RESERVATIONS should be made and added with in this pool size range ON the router. Anything outside of these pool size ranges should only be used by devices that you can set STATIC IP Address ON devices themselves. The router will not manage these with any reservations nor should users attempt to set any IP address reservations for static IP addressed devices. You either set IP address reservations INSIDE the IP address pool or set static IP ON devices OUTSIDE of the IP address pool.
sorry for late reply, yes i have definitely done what you have said,
also I have found another bug with the latest version
when on Remote Management screen on the routers settings it shows the routers ip which is wrong it should show you the external ip but it doesn't
Interesting, what's the make and model of the modem it's connected to? Is it a pure modem or is it a modem/router combo (Wi-Fi enabled)?
Could you possibly attach a screenshot of the new issue you're seeing? Remote Management is one of NETGEAR's settings but again we'll do our best to assist you with it.
- It is connected to virgin business modem/router, I did put that in modem only mode but was told that it can cause issues with virgin so keep it in router mode but just put the netgear router as the DMZ,
Also I have sorted the issue with the remote, it game me the ip and then port number as the address, I went on Google and searched my external ip and then put that instead of what it was telling me and now it works, - When it drops again could you grab the logs from the System Information page please and we can double check if it seems to be the same issue
- Woke up this morning to no internet turned router off and on and that fixed it, will try get the logs when I get to work, i could access my extender ex700 while internet was down but couldn’t access the router
i have had 2 drop out this evening and both times it has done it, i have managed to get to my computer and look what's connected and all are before .50, also i have been able to get a log now as well, how do you want me to send it over to you
- You can send it to me in a PM, once you've done that comment back here so I don't miss it as we do get a lot of PMs
I have sent the log over, thank you
it has dropped again today, its been doing it daily again
- Thanks for that, having a look it seems like the most recent thing that happened just before accessing was DHCP renewing, do you still have the IPs reserved for devices outside the DHCP range on the router?
all devices connected to router i have reserved 0.2-0.50 every device i own i have been round the whole house and when i click on Add where it shows connected devices there all within 0.2-0.50
- In that case could you disable DHCP please? Your devices will still get a connection as they have been reserved. While you have it set like this, any new devices you want to connect you'll need to set a static IP on the device itself to get a connection. Let us know if that stops the disconnects.
okay do i do this by unchecking 'Use Router as DHCP Server'
Also is there anyway i can get hold of the new update beta for testing the Duma os 3.2
- Yes that's exactly right, if we make a beta available we will post it here but nothing currently available to provide to users https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma
- Okay, so if I have a friend round that wants to use the internet I would have to have there phone and set a static ip before the internet would work
- Yes that's exactly right
was just wondering is there any update with the new beta,
i checked here - DumaOS Firmware Progress : NETDUMA
and it says the beta should be soon, wouldnt mind having ago at the beta
- We're currently performing a small closed beta on the Netduma forum, if you would like to post there in one of the Nighthawk topics people have made I can add you to the list for when we expand the group.
- Hello could you add me to the list I see you are adding people at the min
Thank you
Regards
Dale - You'll need to make an account on forum.netduma.com and then let us know what your username is in a topic there and we can get you added
- Have done sorry I read you last post wrong, have made account on there and tagged you
