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Forum Discussion
XR500 DEVICE NOT FOUND
XR500 130 firmware QOS No Device Found. I have tried everything mentioned on this website. Please provide an official go-by fix to address this issue.
Downgrade to the .114 firmware, do a factory reset, then upgrade to .130 and don't do a factory reset, it should work after that.
Do you have a link for the .114 firmware?
I upgraded my internet so I factory reset (it never will use the new speed if I don't) but then I got the device not found error. My PS5 lagged worse than before I bought the XR500 a year ago (8/20) since I can't use the QOS. When I did the factory reset it updated the firmware to .130 and I got the error so I went back to .120 and reset everything again and still the same error. You would think for a $300 product you wouldn't have issues like this but now I'm stuck with it. I'm really wishing I took it back after the first one didn't work and just got my money back.
Also after factory resetting everything twice, my QOS settings never changed. The congestion slider and the allocation have stayed the same but devices, Geo-Filter, etc all reset.
I use Chrome to access DumaOS and I have cleared everything and still same error.
Since I'm stuck with this router now, can you please assist?
Thanks :)
The link for the 114 firmware: https://kb.netgear.com/000062867/XR500-Firmware-Version-2-3-2-114
Once you've downgraded and upgraded again, let us know if you're still having issues and we'd be happy to assist further.
That worked to get rid of the pop-up error. When I get off work, I will put all my devices back on and let you know if I have anymore issues.
Thanks for your help.Everything is back up and running again and no error. Thank you :)
I do still have a few other issues.
I only play COD: Vanguard on PS5. My game was running fine until about a week ago and now there is like a second delay in 9/10 matches. I have Geo-Filter set to 320 miles and there are two dedicated servers in there. I have also tried the Polygon Mode with just the two servers. I have tried without Geo-Filter and it's even worse. I have the PS5 in Lan Setup. I have tried Congestion Control from 69-90% and I have tried gaming bandwidth from 30-90 up/down and nothing has helped.
Also if I don't reboot the router before I play I wait 5+ minutes to find a match but if I reboot before I turn on the PS5 and I have no issues other than the lag.
If you need anything else to help me please let me know.