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Forum Discussion
XR500 disconnect issuse
Since I have purchased my XR500 it disconnects between 5-20 times daily on both wi-fi and ethernet connections. From reading the forums and dealing with Netgear's terrible customer service this sound...
The modem is a Hitron Technologies E31N2V1 that I have to use provided by my internet provider. currently using auto on 2.4GHz, and 153 on 5GHz. I had tried 3 different channels on each band, at the suggestion of the senior tech but with no success i had them written down but threw away the paper with the numbers on it. I think they were 1,3,10 and 161, 157, 153 maybe. As for neighboring wifi I don't have any that show up other than mine. Smart connect, beamforming and mu-mimo are enabled currently. Wired connections are a computer and xbox one, wireless connections are 3 smart tv's, another xbox one and at times 2 phones.
And yes each time i updated or downgraded the firmware i believe I have factory erased (hold reset button for 60 seconds?) and then setup from scratch. I will try 2.0.0.28, reset and setup and try changing the ip pool and let you know how I make out. Thank you for the help.
I would also suggest that you set static IPs for the router itself (WAN in Internet Setup) and for your LAN devices. If DHCP either on the router or the Hitron is the issue then that should help.
I will try doing this as well, thank you.
