NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 disconnect issuse
Since I have purchased my XR500 it disconnects between 5-20 times daily on both wi-fi and ethernet connections. From reading the forums and dealing with Netgear's terrible customer service this sound...
I am no expert on routers.
Just a couple things to think about.
Have you had your ISP tech come out to verify that your service coming into the home isn't generating errors?
I know you said you don't drop when connected to the modem, however the modem is more resilient than the router when handling errors.
There are a number of things that could affect your service like a simple bad bond at the side of your home and right now you are troubleshooting from the very end.
P.S. over the phone ISP techs is a waste of time. You need boots on the ground to really make sure their service is spot on.
Just a couple things to think about.
Have you had your ISP tech come out to verify that your service coming into the home isn't generating errors?
I know you said you don't drop when connected to the modem, however the modem is more resilient than the router when handling errors.
There are a number of things that could affect your service like a simple bad bond at the side of your home and right now you are troubleshooting from the very end.
P.S. over the phone ISP techs is a waste of time. You need boots on the ground to really make sure their service is spot on.
I have been home for about an hour and have restarted the wired devices that I reserved ip's for and restarted the router as soon as I walked into my house. I have already disconnected once about 6 minutes ago. I have had my isp out to my house once already and they said everything looked good on their end. Just really not sure where to go from here.
- Did you set a static IP for the WAN as well?
Is it under internet setup, under internet ip address? If so I just switched it to static and reset all devices and the router and will see how it goes
- Yes that's exactly right, okay keep us updated!
