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Forum Discussion
XR500 disconnects from cablemodem multiple times per day
Every morning when I wake up, and once or twice additionally throughout the day, the router loses connection to the cablemodem. I have both wifi and cat5/6 devices connected. All can still access t...
Could you temporarily downgrade back to the previous firmware and see if the issue continues: https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32
That will help us to isolate the cause. Thanks.
Ok thanks for the suggestion. I just reverted to the .32 firmware and put the XR500 back in service. I'll let you know in the next few days how it's going.
Update: Router has been up with no disconnects for about 48 hours at this point.
I'll keep watching for disconnects. Do you know what's causing the problem? And will it be fixed in the next firmware update after .40?
Thanks.
I'm not sure unfortunately. It could be something to do with the switch inside the router. NETGEAR will probably be keen to get a debug firmware over to you to test. Would you be happy to work with them to find out the cause? No problem if not.