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Forum Discussion
JonSnowKnowsNad
Dec 15, 2019Apprentice
XR500 does firmware update make your internet go offline
i had no internet today and i was wondering if it was because of a firmware update? i just powerered my router off and on and internet came back.
JonSnowKnowsNad
Dec 15, 2019Apprentice
how come the logs don't let you go that far back like 12 hrs or so because i got hit offline, but i couldn't see if it was a ddos attack in my logs
Netduma-Fraser
Dec 15, 2019NetDuma Partner
They should go back about 24 hours but if you've rebooted or factory reset then they will be lost, did that occur?
- JonSnowKnowsNadDec 15, 2019Apprentice
i rebooted yeah
- Netduma-FraserDec 15, 2019NetDuma PartnerOkay that will be why then, if you don't do that then the logs should be available for 24 hours at least.
- JonSnowKnowsNadDec 15, 2019Apprentice
how would i access the logs w/o rebooting because my internet wasn't working until i rebooted and i couldnt access the logs.