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Forum Discussion
XR500 dropping internet
Hello, earlier today my internet dropped. I rebooted my router and modem which fixed the problem for a few hours. Internet dropped again but I get access if I hook up directly to my modem so my router...
I’m running the latest firmware, at least that’s what the router says when I do a search. I’m at work now and can’t check the version. My modem is an Arris SB6141. I did a factory reset last night and that fixed it but I feel like that might be a bandaid fix. From what I can see in older posts, this has been an issue with past firmwares and should have been resolved.
Santamaria789 wrote:
I’m running the latest firmware, at least that’s what the router says when I do a search. I’m at work now and can’t check the version. My modem is an Arris SB6141. I did a factory reset last night and that fixed it but I feel like that might be a bandaid fix. From what I can see in older posts, this has been an issue with past firmwares and should have been resolved.
here's the issue with this. This is the community support forum. Its where people come with issues. You don't see the millions of devices that work fine. You only see the ones with issues. Its the same reason doctors/nurses get jaded and think everyone's sick. Its because that's all they see.
If the reset doesn't fix it, I'd recommend re-installing the firmware. Potentially it was corrupt. Or the reason a reset fixed it is because if the firmware changes enough, an old setting could cause issues. its why after a firmware upgrade, its always the first step we recommend if there's issues. And if you bought a new device, it probably didn't ship with the most recent firmware so probably updated itself.
- Out of the box it said it had the latest firmware during set up and I even did another search after setup just in case. I’m just looking to see if this is still a known issue Because it was a known issue in prior firmwares or possibly If I have a defective unit. I don’t think all xr500’s are bad, but it’s an expensive router and would like to try and find a fix before my return window closes.
- Are all devices disconnecting or is it only some? Dropping on wifi and ethernet? When it happens go to System Information, does the router still say it is connected to the internet?
- All devices lose connectivity over WiFi and Ethernet. Router says it is not connected to the internet when it happens.
