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Forum Discussion
XR500 Dropping Internet
Model: Nighthawk XR500 Firmware: 2.3.2.66 My nighthawk xr500 is randomly dropping internet connection for 10-15 seconds at a time. Not a huge computer whiz, and not sure where to start. Have alr...
How often are you seeing this issue occur? Is it just on wired or wireless devices or both?
I am seeing this every day 4 or 5 times a day. It's completely getting out of hand. Even with it plugged into a wall and not a power strip, and even with the 3.0 beta.
Edit: With everyone relying on internet for work or go to school the product is not reliable at all and I'm more than likely going to switch to something different. I don't believe a product should have this many issues, which were persistant even before this last update.
- Totally understand that. What is your exact physical setup? i.e. what is the XR connected to? In Settings > Monitoring > Connection Status, what does lease obtained/expired say?
Fraser, for this information, would my setting be on my nighthawk app? Because I am able to get onto my app, but not able to get on through the IP Address, saying my username is incorrect and not sure what it is.
- What is your exact physical setup? i.e. what is the XR connected to?
I'm not too familiar with the app but it might do. Otherwise if you don't know the login information for the router you will need to perform a factory reset.