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Forum Discussion
codemansanchez
Jun 02, 2023Aspirant
XR500 dropping internet
My router a few years old now and no problems flawless and as of late my xr500 just drops internet to everything wireless and wired I've updated the firmware I've done the hard reset I've looked at ot...
codemansanchez
Jun 02, 2023Aspirant
Firmware v2.3.2.134 and I'm using a Netgear modem like I said nothing was wrong with the router till a few weeks ago and I just did the factory reset and setup from scratch had another drop in internet and after that I set DHCP servers starting from .50 and assigned my main devices to .2 to .49 I'm still waiting to see if it will drop now after all that
FURRYe38
Jun 02, 2023Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- codemansanchezJun 02, 2023AspirantThe modem I'm using is a Netgear cm700
- Netduma-FraserJun 03, 2023NetDuma PartnerYou did the right thing in regards to DHCP, do let us know if it continues and if it does try to get the log from the System Information page before rebooting.
- codemansanchezJun 03, 2023AspirantWhen should we expect a fix for it so far I didn't see any drops thankfully it's just so odd it started happening out of the blue