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Forum Discussion

Vinotauro's avatar
Vinotauro
Guide
Dec 09, 2018

Xr500 dropping ps4 game and party connection

Hi guys, this is a great router.... When it's working right. This only seems to happen at night (somewhere between 8pm and midnight) I'll be in a party chat and a game when the router will randomly dr...
Vinotauro's avatar
Vinotauro
Guide
Dec 10, 2018
I'm on the beta firmware which was supposedly the fix for my issue. I've noticed in the log it does a DHCP release and moments later internet went down. I'm connected directly to my fiber line with the router
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 10, 2018

 

How is the PS connected? Wired or wireless? 

Set a IP address reservation ON the router for the game console. 

 

I would contact NG support about this.

  • Vinotauro's avatar
    Vinotauro
    Guide
    Dec 10, 2018
    It's wired and has a static ip
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 11, 2018

      Is the static IP ON the console? Try removing the static and setting a reserved IP address ON the router.

       

      • Netduma_Jack's avatar
        Netduma_Jack
        NetDuma Partner
        Dec 11, 2018

        Interesting to know that it could be cause by a DHCP release. Try reserving an address through the router itself (like Furry suggested). Hopefully that fixes your problem.