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Forum Discussion

Vinotauro's avatar
Vinotauro
Guide
Dec 09, 2018

Xr500 dropping ps4 game and party connection

Hi guys, this is a great router.... When it's working right. This only seems to happen at night (somewhere between 8pm and midnight) I'll be in a party chat and a game when the router will randomly dr...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 11, 2018

Did you get NAT filter to OPEN?

 

I would try with a different router to see if same thing happens. This should rule out the ISP services. Do you have a prior router handy by chance? 

Sounds like something is happening with the XR router. Possible FW issue. Would need to try something else or a different XR router. 

 

Vinotauro's avatar
Vinotauro
Guide
Dec 11, 2018
Yup tried my old R6700 no issues
  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Dec 11, 2018
    I would contact Netgear support so they can get you to capture the debug logs when it occurs then they can see what the issue is.
  • Vinotauro's avatar
    Vinotauro
    Guide
    Dec 11, 2018
  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Dec 11, 2018
    I'd find out on the Device Manager which device that MAC address belongs to and then give it a static IP to prevent that happening
  • Vinotauro's avatar
    Vinotauro
    Guide
    Dec 11, 2018
    I'm pretty certain that's the routers ip
  • Vinotauro's avatar
    Vinotauro
    Guide
    Dec 11, 2018
    When you say static, you mean reserving the ip right?
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 11, 2018

    Ya, I would contact NG support and ask for an RMA. If the other router isn't doing this, theres a problem with the XR router.

    I'm not seeing this on my XR router, however i have two xbox consoles. 

    Vinotauro wrote:
    Yup tried my old R6700 no issues

     

     

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Dec 11, 2018
    That wouldn't be the router IP, it's likely 192.168.1.1 and .4 is a device. Yes reserving an IP
  • Vinotauro's avatar
    Vinotauro
    Guide
    Dec 11, 2018
    My mistake but yes I've actually added all connected devices to a reserved ip to see if it helps