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Forum Discussion
XR500 dropping WIFI connections to all devices
I have had this Xr500 (latest FW 2.3.2.40) and for months (purchased in April 2018) worked great. Fantastic but the last 3 weeks this thing has gone to crap. It drops WIFI to all devices at least o...
The router is connected to Suddenlink, Arris Modem. TG2482A. Had the modem about 4 months (brand new from Suddenlink) and no issues with router/modem until last 2 weeks.
I'm using Ch 10, 2.4 and 157 on 5Ghz. I never use auto. We use 5Ghz only around here. Neighbors are nearby but I am using channels they are not using. I used WiFi analyzer constantly to check that.
Using WPA2-PSK [AES] (have since I bought the router) and Beamforming and MIMO already on (I guess they are by default) because I have not set them myself.
Your ISP modem already has a built in router and wifi,
Couple of options for use with a XR series router,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.
Re: FURRY. My modem is already in that method, Suddenlink turned off the radios and put it in bridge mode 4 months ago when they set up that piece. That's why I found it odd, nothing changed. I opened a ticket to NG support and spoke to them. They had me manually update the FW, clear it, reset everything back up. Said if it doesn't work, probably a HW issue. So we'll see. I appreciate your responses and if you have anything else, let me know.
If you downgrade back the previous firmware, does the issue continue? https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32