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Forum Discussion
XR500 drops connection and power restarts randomly
My XR500 randomly drops connection from modem and cuts off completely then restarts. I have the latest firmware version 2.3.2.56. Is there a different firmware or solution that could fix this problem...
Is the router plugged into a power extender? If possible could you plug this directly into a wall outlet as that can sometimes resolve issues like this. What is the modem model? Give the router a static WAN IP and see if that resolves it.
BillyThePhish, try plugging directly into a wall outlet but if that doesn't fix it then sounds like you have a hardware fault and should get that replaced.
BillyThePhish, try plugging directly into a wall outlet but if that doesn't fix it then sounds like you have a hardware fault and should get that replaced.
It was plugged into a power extender. I plugged it directly into a wall outlet and it has been working since.
Thank you!
Thank you!
- Great to hear that, thanks for giving us an update!