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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Hi Billy, we are aware of the issue and actively debugging it so we can work on a fix. Do ALL devices go down when this happens? Is there anything specific happening on the network when you notice the issue like heavy downloading for example?
Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.
Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.
- I don't t think its the modem... some of the devices on wifi wont even connect anymore. This happens though out the day for no apparent reason.
- I don't think it's necessarily the modem but if a reboot of the modem fixes it then it points to the XR500 not negotiating with the modem properly rather than maybe something else. Do you download any torrents by chance?
Give static IPs to your consoles, do they still drop then? If not then that narrows it down quite a lot. Either way we are definitely aware of the issue and are debugging as we speak.
- Nothing out of the ordinary but fixes it after reboot ing....I have a question on the Geo filter. I would like to know if there's a way to set it only for specific games... I play call of duty and battlefield 1. The cod game works but any other game can't find a server at all...kinda a pain to keep changing on every game ya play...maybe this can be an added feature in the future? Some games don't work even at 1000 miles
- There only needs to be one service for console. Battlefield 1 you should have spectating mode enabled because you're able to select your own servers. What other games are you playing?
Can confirm this is happening ALOT on my XR500. Constantly dropping the internet, all devices connected, (either wired or wireless) will lose internet connection. Reboot and it stays stable for a while, but problem re-occurs and starts to re-occur more frequently. It's not just while gaming either. Just while I was typing this I lost internet and it came back.
I'm on PC, but like I said it doesn't matter what device(s) you are using.
- We're narrowing down on the issue. Do you use an Xbox One by any chance?
No mate, don't have an Xbox One. I do have Windows 10, 1803, but I have removed all Xbox apps from there, GAME DVR is disabled, etc. Also my wife has been using her work laptop to work from home all day, and they definitely don't have any Xbox apps on there and it's been terrible for her.
So far I have set anti-buffer bloat to NEVER = random disconnects
Disable Port Scan and DoS Protection (enabled) = random disconnects
I've now turned off QoS totally and am testing that. If that fails then I will turn off UPnP.
Basically trying to go through things one by one to see if I can locate what is causing this. But obviously turning off some of these settings isn't ideal as you are disabling features that are the very reason for you purchasing the router.
I am having same issue. Please PM me the FW.
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
im on 23226, the one that was sent via pm. My internet just dropped again. checked for update and says my firmware is up to date. confirm i have the correct firmware?????
