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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma-Fraser
May 02, 2018NetDuma Partner
Hi Billy, we are aware of the issue and actively debugging it so we can work on a fix. Do ALL devices go down when this happens? Is there anything specific happening on the network when you notice the issue like heavy downloading for example?
Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.
Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.
Billybudz420
May 10, 2018Apprentice
Nothing out of the ordinary but fixes it after reboot ing....I have a question on the Geo filter. I would like to know if there's a way to set it only for specific games... I play call of duty and battlefield 1. The cod game works but any other game can't find a server at all...kinda a pain to keep changing on every game ya play...maybe this can be an added feature in the future? Some games don't work even at 1000 miles
- Netduma-FraserMay 10, 2018NetDuma PartnerThere only needs to be one service for console. Battlefield 1 you should have spectating mode enabled because you're able to select your own servers. What other games are you playing?