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Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Hi Billy, we are aware of the issue and actively debugging it so we can work on a fix. Do ALL devices go down when this happens? Is there anything specific happening on the network when you notice the issue like heavy downloading for example?
Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.
Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.
Can confirm this is happening ALOT on my XR500. Constantly dropping the internet, all devices connected, (either wired or wireless) will lose internet connection. Reboot and it stays stable for a while, but problem re-occurs and starts to re-occur more frequently. It's not just while gaming either. Just while I was typing this I lost internet and it came back.
I'm on PC, but like I said it doesn't matter what device(s) you are using.
- We're narrowing down on the issue. Do you use an Xbox One by any chance?
No mate, don't have an Xbox One. I do have Windows 10, 1803, but I have removed all Xbox apps from there, GAME DVR is disabled, etc. Also my wife has been using her work laptop to work from home all day, and they definitely don't have any Xbox apps on there and it's been terrible for her.
So far I have set anti-buffer bloat to NEVER = random disconnects
Disable Port Scan and DoS Protection (enabled) = random disconnects
I've now turned off QoS totally and am testing that. If that fails then I will turn off UPnP.
Basically trying to go through things one by one to see if I can locate what is causing this. But obviously turning off some of these settings isn't ideal as you are disabling features that are the very reason for you purchasing the router.
- Thanks for the additional information, I have also sent you a PM with something to try.
Im having the same issue.New router bought Sat 11-10 I do have 2 Xboxes connected. 1 hardwired and the other wireless. I have to power cycle router everyday to get conection back. I have the current firmware any sugestions? have a NG 6400 no issues at all.
Unfortunately, they can't be bothered to release a fix. I am sorry this is happening to you, it is absolutely ridiculous.
It's been nothing by lip service by both parties and they still haven't even bothered to acknowledge it, they truly think there aren't any issues with .32, rather comical.
Try downgrading to .22, reset to defaults, then give the Xboxs a Static IP on the router itself. Apparently "Instant On" causes issues.