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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Hi Billy, we are aware of the issue and actively debugging it so we can work on a fix. Do ALL devices go down when this happens? Is there anything specific happening on the network when you notice the issue like heavy downloading for example?
Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.
Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.
Can confirm this is happening ALOT on my XR500. Constantly dropping the internet, all devices connected, (either wired or wireless) will lose internet connection. Reboot and it stays stable for a while, but problem re-occurs and starts to re-occur more frequently. It's not just while gaming either. Just while I was typing this I lost internet and it came back.
I'm on PC, but like I said it doesn't matter what device(s) you are using.