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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
FishyMN
Jun 19, 2018Initiate
I am having the same issues. Internet randomly drops out at the router, wired or wireless across all devices. It has done this all week. My old school WNDR3700 has been reliable but thought it was time to upgrade after 8 years. How can I fix this ? I like the customization of the router but don't want features over reliability. I have it packed up to exchange it since it's only a week old and don't want to get stuck with a dud. Will this firmware resolve the issue ?
Netduma-Fraser
Jun 19, 2018NetDuma Partner
I've sent you a PM with the firmware, for most people it resolves the issues.
- FishyMNJun 19, 2018Initiate
Thank you. I will give that a try after work.