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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Ricearoni80
Jun 21, 2018Aspirant
I also am having the same issue. May I get the firmware to fix this issue.
Netduma-Fraser
Jun 21, 2018NetDuma Partner
I've sent you a PM Rice
- jgold7890Jun 21, 2018Guide
I'm still having issues with this firmware that you sent me Fraser. My internet connection lasts like a day, then the next morning i'll have to completely turn off router and turn it back on to get connection back. What do you need from me to look into this more? I do have a ps4 in rest mode (not connected to internet though in that state) but my xbox one is in rest mode with internet to download updates etc.
- Netduma-FraserJun 21, 2018NetDuma PartnerI've sent you another PM jgold on how you can help us get more information
- Ic3lion84Jun 24, 2018AspirantI’m having the exact same issues that are described here, any way I could receive the firmware that seems to be helping most people? Thanks much.