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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I've started having the same issue as well, with it happening more frequently, could I also have that firmware that supposedly fixes this?
I've sent you a PM.
I'm still running into issues. I tried following the step by step instructions how to get logs while things were acting up, but ran into some issues. I couldn't even access the router's page to change the firmware over to the one for debugging and I wasn't able to run wireshark since the wired computer wasn't showing any interfaces since the network connection was out. I pulled logs from the routerlogin page on my laptop but not sure how much good that will do. My main PC was pulling a completely different static IP (usually 192.168 range) in the 76. range along with the gateway like it was pulling from my modem in transparent bridge mode. The internet was working too, but only on my main PC, everything else was not working. When I reboot the router it fixes everything...
I'll go ahead and change the firmware over now that everything is fixed until tommorow heh. Is there any other way to pull logs for this? It's very frustrating I have to do this every day even if it's just a reboot of the router.
- No other way to do it unfortunately, I appreciate your patience