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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
jnguyen0723
Jun 28, 2018Aspirant
I was reading this thread and I am having the same issue with random drops.
- Netduma-FraserJun 28, 2018NetDuma PartnerSent you a PM.
- jnguyen0723Jun 28, 2018Aspirant
The fireware did not help. My connect keeps disconnecting twice a day. Once around 11pm and between 5-7pm, all the lights on the netgear and modem shows no issues. It will reconnect after 5 mins.
- Netduma-FraserJun 28, 2018NetDuma PartnerDid you do a factory reset after switching to that firmware? If not please try that to ensure no legacy issues from previous firmware.
- c_hueyJun 29, 2018Aspirant
I am having similar issues. May I get a copy of that firmware as well.
- Netduma-FraserJun 29, 2018NetDuma PartnerSent you a PM with the firmware huey