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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma-Fraser
Jun 28, 2018NetDuma Partner
Sent you a PM.
c_huey
Jun 29, 2018Aspirant
I am having similar issues. May I get a copy of that firmware as well.
- Netduma-FraserJun 29, 2018NetDuma PartnerSent you a PM with the firmware huey
- HiredgunJun 29, 2018Aspirant
I am also having the same droput problem. Bought the XR450 version from Costco. I sent you a pm but am also posting here just to be thorough. Can you send me the software update also. Thanks!
Hiredgun
- Netduma_JackJun 30, 2018NetDuma Partner
Hi - I'll send you the version but I think this will only work on the XR500. Let me know if so and we'll chase NETGEAR to get this version for you.