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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Hiredgun
Jul 01, 2018Aspirant
Yes, I love the router when it works but it may have to go back to Costco. Really a shame. I read about similar problems with the X6. I wish these companies would do more testing before putting products on the market that are not ready for prime time. It seems to make more sense buying a router that is at least 2 years old because it takes them at least that long to work the bugs out. That being said, I had to go back to an earlier version of the firmware for my OLD AC1900 Nighthawk, when the most recent update last year slowed my gigabit speeds down to a crawl.
Just want to be able to buy a router that works and I can forget about it.
XXAresXX
Jul 01, 2018Star
I do personally believe however, that the issue lies more with the automatic console and game/application updates than it does with the instant on mode (though, automatic updates only really work in conjuction with instant on). From my observations, I've noticed that when I put my Xbox into sleep mode, the "Eth1" led on the router turns orange. However, when the console detects and begins to update games in sleep mode, the "Eth1" led on the router turns white. After the update is complete, the "Eth1" led stays white, even while the console isn't doing anything (in fact, when I turn on my xbox after it has done an automatic update while the led is still white, it says I am disconnected from Xbox Live, and unplugging the ethernet cable and plugging it back in restores the Xbox's connection). So, I think, and I may be wrong, that the problems lies in the low power mode the console uses to auto update. When it initially goes to sleep, the led turns orange, but once it turns on in low power mode to do an update, it doesn't recognize that the console has gone back to sleep after it finished the update. I believe that every morning I have come in and the internet was down, the console applied an update over night. Though, this still doesn't explain why the disconnects happen randomly, even when the xbox(s) are running and have been for some time.
- Netduma-FraserJul 01, 2018NetDuma PartnerSorry to hear it's still occurring. Have you unplugged the Xbox overnight and seen if that truly stops the internet going down?
- XXAresXXJul 01, 2018Star
No, I haven't tried unplugging it over night, but I may do so if the issue persists. I turned off the auto update features on the Xbox ( I left instant on mode on) yesterday evening, and, low and behold, the internet was still running when I woke up. Granted, that may be coincidence, so I will have to see if the internet continues to stay up overnight for a couple of days and if the mid-day disconnects stop as well.