NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Constant internet drops. I even upgraded my modem to a new Motorolla. Issues before and after.
I have spent many, many hours on the phone with support, both Comcast & extensively with Netgear.
Comcast assures me that the signal is good (up to 150Mbp) and consistant ping, etc.
Random router drops (wired & wireless) continue with no obvious pattern. Only fix is to reboot both modem & router.
Extremely frustrating. Very disappointed in RX500.
Sent you a PM with a firmware
Is this a new firmware? Support walked me through a firmware update (and many other things) 2 days ago.
- Its a slightly older firmware with a potential fix in. Fix will go into next release i believe
XR500 Firmware definitely does not work for the XR450 I bought at Costco. Internet down on hardwire devices (wireless still works), for the second day. Hopefully will get an appropriate firmware update within next week or so. Otherwise the router goes back, unfortunately.