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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma-Fraser
Jul 01, 2018NetDuma Partner
Its a slightly older firmware with a potential fix in. Fix will go into next release i believe
Hiredgun
Jul 01, 2018Aspirant
XR500 Firmware definitely does not work for the XR450 I bought at Costco. Internet down on hardwire devices (wireless still works), for the second day. Hopefully will get an appropriate firmware update within next week or so. Otherwise the router goes back, unfortunately.