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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
solidsnake
Jul 08, 2018Aspirant
Billybudz420 wrote:
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. One xbox is hard wired. I have to reboot the router multiple times to get everything back online. I am using the cm1000 modem and also the x4s mesh extender on my network.
yup me too. while im watching hulu on my firestick it keeps dropping so i have to return mine and go back to r7900
Netduma-Fraser
Jul 08, 2018NetDuma Partner
Sent you a PM with firmware that should fix the issue.
- solidsnakeJul 08, 2018AspirantJust returned it due to that issue and parental control. Circle by disney