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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma-Fraser
Jul 09, 2018NetDuma Partner
Do you have a console? If so disable instant on and see if that resolves it please.
FMSMITH91
Jul 09, 2018Aspirant
Yes PS4 but the router randomly reboots. Wifi cuts out for around 5mins then comes back. Internet drops on all devices on wired and wifi duing the reboot. I have already did a factory reset on it several times using the firmware that I was sent and also the latest frimware.
- Netduma-FraserJul 09, 2018NetDuma PartnerCan you make sure the PS4 isn't in instant on and see if that works please we've found it can cause the crashes of the other devices