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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I've sent you a PM Randy!
Update:
The firmware you sent in PM fixed the disconnect problem; but I forgot to turn off auto-update.
My router pulled the official firmware at some point last night (could not tell from the logs) and sure enough, I lost internet. The interesting thing was that rebooting did not fix it and even reverting back to the firmware you sent me didnt instantly give me internet access.
I use my router as the primary modem connected directly to the ONT. I dealt with IP lease issues while I was setting everything up when I first bought the router. It almost seems like whatever plagues the official firmware has to do with the ISP seeing an unknown router and being unable to obtain a lease, not unlike if you tried to switch modems without releasing the IP first.
I eventually got internet back, but I think it took as long as my ISP to release and renew the IP on their end (2 hours)
Hope this helps... I would have expected a company like Netgear to have this problem solved and official firmware available to fix it much sooner.
-Dean
- I think that might just be a coincidence as the common theme among people is a console in instant on mode. Factory reset on the one I gave you again and continue to monitor. I've raised it back up to Netgear and Xbox contact to get it resolved for the rest of people with issues.
Just an FYI -
I do not have an Xbox and I was experiencing the drops.
- My XBox console instant mode has been off for nearly a week. Firmware previously added. Internet drops have started up again.
2x today so far. Any other ideas?