NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
So, I have factory reset the XR500 many times both before and after uploading the latest firmware as well as using the firmware PM'd to me and I'm still sitting here watching the router just reboot at random. I don't think that the PS4's or Xbox's are causing the router to reboot. I don't understand why you guys are blaming the PS4's and xbox's when all devices connected to the router via wifi or wired seem to lose connection at the same time. I literally unplugged my PS4's from the outlets as well as only allowing 1 - 2 devices connected to it and the thing still reboots at random. Could I just upload a netgear stock firmware to it or use dd-rt instead until this is fixed? This is getting ridiculous for spending 300+ on it for basically a netgear R7800 but plus 70 for the firmware.
- Because the consoles seem to trigger the issue. What were the other devices connected at the time? I'll send a suggestion by PM
