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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Thank you, Fraser!
XXAresXX may be on to something. Both my PS4's are connected to a Netgear 4 port switch and I have not seen any connetion issues for those specific devices unless the router wan/lan port stops working.
I forgot to mention in my earlier post that the disconnects would bring the entire network--both wired and wirless--down 99% of the time. The other 1% of the disconnects would only affect the ethernet connected devices.
Additionally, when the disconnects occurred, it was more like the router completely froze (thereby dropping internet and needing a reboot) because I couldn't even log on to the Router Management page, regardless of the connection type (wired or wireless). It was like the router just stopped responding to anything.
Phoenix1776, it sounds like a network switch is the way to go for the time being then.
That was my experience too. It's been ok since flashing the firmware fix provided.
Fingers crossed!
Even with the firmware from Fraser flashed to the XR500 like the latest firmware, my Skybell (doorbell) still loses connection frequently, freezes during live viewing from iPhone app, and does not send push notifications to my phone. When reconnecting my old ASUS router (RT-AC66U) I have no problems with connection drops, viewing the live cam feed, and push notifications.
iPhone connection to wifi seems to be more stable with this firmware.
- Is there an option with Skybell to disable automatic upgrading, that might be the cause after reading the above
No option to disable automatic upgrading. Actually it has very few options: Disable chime, motion sensor, digital door chime, auto login, and push notifications
The push notifications are the most important to me, but it sounds like this issue may be related to some port being blocked?
- Possible with your issue yes, if you put it in the DMZ just to try, does that resolve the issue?
Hey Fraser
I have seen so many threads on this issue. and posted in different ones.
Is there any way i can also get that firmware?
I have tried everything to get this router to stay online with no results. It still disconnects randomly, like it loses ip from my modem, even though the modem is good to go after connecting my pc straight to it and bypassing the router. Everything just drops through ethernet and wifi.
- Certainly, I've sent you a PM.
