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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I have just messaged you. Let us know if the issue continues. Hopefully not though!
I'm having the same issue... If you could please send me that firmware I'd like to try it also. I'm having disconnects once a day. I logged in via the Nighthawk app on iPhone and it said the internet was offline, I rebooted the router and it went back online. I have 3 Xbox One consoles and one X console, all wireless.
- Sent you a PM
- Thank you. I’ll report back in a few.
Even with Fraser's firmware I am still having wifi instability on some devices. Wifi seems to stay connected on the device but data is not transmitted/received. Happens a lot when I am playing a mobile game that frequently sends/receives requests/responses from the game server. While there's no pattern on when it happens, eventually the game gets stuck sending or receiving and only resolves itself when I turn off wifi.
