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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Sent you a PM
Thank you. I’ll report back in a few.
Even with Fraser's firmware I am still having wifi instability on some devices. Wifi seems to stay connected on the device but data is not transmitted/received. Happens a lot when I am playing a mobile game that frequently sends/receives requests/responses from the game server. While there's no pattern on when it happens, eventually the game gets stuck sending or receiving and only resolves itself when I turn off wifi.
- Netgear are looking into this further and I expect to have an update soon. Until then can you disable Instant on and automatic updates and see if that resolves it please
I do not have an Xbox or PS4.
Is Instant On only a feature of those consoles or is it a feature in the firmware of the XR500?
I also do not have Automatic Updates turned on for either my mobile device (iPhone 6 plus) or the XR500.
During facetime calls from my iPhone 6 plus, my connection to the XR500 wifi drops out and the "incorrect password - please enter password" dialogue pops up on the phone.
I have tried to reset my network settings on the iPhone as well as reset the XR500 to factory settings. Neither fixed the issue.
Have tried firmware provided by Fraser and latest firmware as well. Issue persists in both versions of firmware. I have checked every connection on my network. None of the devices have instant on or auto-updates enabled.
- I've sent you a PM vc1187 for information to gather to help debug the issue further