Forum Discussion

Apprentice

May 02, 2018

Solved

XR500 drops internet

I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...

Netduma_Jack
Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864

If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience

Netduma-Fraser

NetDuma Partner

Jul 23, 2018

Netgear are looking into this further and I expect to have an update soon. Until then can you disable Instant on and automatic updates and see if that resolves it please

vc1187

Aspirant

Jul 23, 2018

I do not have an Xbox or PS4.

Is Instant On only a feature of those consoles or is it a feature in the firmware of the XR500?

I also do not have Automatic Updates turned on for either my mobile device (iPhone 6 plus) or the XR500.

Netduma-Fraser
NetDuma Partner
Jul 23, 2018
No not on the XR500. Do you have any devices that you put to sleep and are set to update programs/apps automatically?