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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
vc1187
Jul 25, 2018Aspirant
During facetime calls from my iPhone 6 plus, my connection to the XR500 wifi drops out and the "incorrect password - please enter password" dialogue pops up on the phone.
I have tried to reset my network settings on the iPhone as well as reset the XR500 to factory settings. Neither fixed the issue.
Have tried firmware provided by Fraser and latest firmware as well. Issue persists in both versions of firmware. I have checked every connection on my network. None of the devices have instant on or auto-updates enabled.
Netduma-Fraser
Jul 25, 2018NetDuma Partner
I've sent you a PM vc1187 for information to gather to help debug the issue further