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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Installed the firmware from Fraser on Sunday. Running great since then, thank you! Was going offline once a day requiring router reboot.
How did you install the software? I downloaded the .img file to my mac. When I tried to run it I got the message "The following disk image couldn't be opened."
Spent 45 minutes listening to musak waiting for level 2 assistance tonight. Nobody home at Netgear! Pretty offensive to leave a customer on hold that long and then tell then that no one is answering the level2 phone. Requested a new router as it is under warranty. They said they would not honor the warranty and couldn't send me a new one until level2 (who doesn't exists in my experience) checks it out. I won't be buying Netgear ever again. 300 dollar router and an awful experience.