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Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Sent you a PM with the firmware Dom.
Good evening, can I also get this firmware? Random WIFI issues constantly. Driving me mad. Didn't have this problem when I first got the router but maybe since last release?
Are there isses with wireless devices in close proximity? My nintendo switch, 2 xbox One X's and Alexa all sit on the same "shelf". (xbox one's are hard wired).
crawlgsx:
The issue seems to be related to xbox consoles being hardwired (and possibly Windows PCs as well). It doesn't seem to be wireless devices causing the issue, but they suffer the disconnects caused by the wired devices. Once Fraser (or other Duma Partner) provide you with the firmware, test it and see if it works. It didn't for me. If it doesn't work for you, try implementing a cheap unmanaged network switch (I use a $20 unmanaged tp-link gigabit switch). Plug the switch into the router and all the wired consoles to the switch. If you have any wired pcs try plugging them into the switch as well if you still have disconnects (I had disconnects daily until I plugged my hard wired consoles into a switch. After that, the disconnects happened once or twice a week. Decided to plug my hardwired pc into the switch as well and disconnects are completely gone.).
I;m wondering if the xbox smartglass app built into Windows 10 computers is causing problems as well (because it can control and manage your xbox "remotely").
Hopefully, though, the firmware will work for you.
Good to know! that could make some sense. When I first got the router I DID have all my devices running through a switch. I still have a bunch running through the switch, but my 2 One X's are plugged directy in. I will have to consider moving them over if the firmware doesn't fix my issue. Thanks for the tip.
You're welcome.
Some others seem to have found success with the switch (or, never had issues because they already used a switch).
- I am having these same issues. Can I please have the firmware as well?
- I have a similar issue with dropouts. Is it possible to get the firmware as well?