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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Radiax
Jul 28, 2018Tutor
I just bought this router 2 days ago. When I woke up this morning I noticed my computer was disconnected. I checked my other computer which is a plex server and noticed that it was not connected as well. I checked all my devices that were wifi connected and they all had internet. I rebooted the router and my wired connections came back.
I have 3 wired connections. 2 computers and... wait for it... 1 xbox one.
I have mixed wifi items, such as iphone, ipad, windows 10 laptop, samsung phone, multimedia transceiver.. etc.
I read through these forums this morning and see that this is a big problem. I am going to turn off my xbox1 after I post this.
Last night I was watching a movie from a friends plex server using a Fire TV (wifi), and it dropped that connection 3 times during the movie. I did not have that issue with my Linksys EA6400. This is the first time I watched a movie since I installed the new router, so I can't say for sure if this is going to be a major problem for me.
XR500: Firmware V2.3.2.22
Netduma_Jack
Jul 28, 2018NetDuma Partner
Just PM'd you the firmware to try. Hope this fixes your issue.