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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
I too am having this issue as of two days ago. The router is just dropping randomly. Any chance to get that firmware?
I have the firmware from Fraser installed but an still have "no internet" problems. What now?
- Do you mean you literally have no internet or that it keeps dropping out?
If no internet at all then I recommend a factory reset to go through the setup tour again.
If it’s just drop outs, could you describe exactly what happens. Does the whole router lose WiFi or power off? When this happens, can you connect to your modem to see if it still hasn’t Internet. It’s possible your whole line is dropping so it’s important to isolate where the problem is.Its erratic. Today my pixel XL was doing it. Many other devices were ok. Now the pixel is ok. Very inconsistent. It might be related to 5GHz connections but I am not sure, I have not studied it. That's your guys job. Send someone to my house or collect some log diagonstics on my router. Or send me a router that just -- works! I don't care to be part of you're product development program. I want something that just plain works! I got neough headaches in my life and that's why I paid top dollar for a router. All of these questions are an annoyance to me. I've spent more than 300 bucks of my time on this router's shortcomings. Please send me something that works under the warranty.