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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma-Fraser
Jul 30, 2018NetDuma Partner
Can you do a factory reset on the one I sent you please to prevent any legacy issues from previous firmware. Netgear are still looking into the cause for those users where the firmware hasn't helped. If you get it again please let me know so I can send you some information to gather for debugging.
wub901
Jul 31, 2018Guide
I have flashed the firmware fix however it seems to still be dropping the wifi I have reset it multiple times.
- Netduma-FraserJul 31, 2018NetDuma PartnerSent you both another PM with newer firmware to try
- M-HafeezJul 31, 2018Tutor
Thank you so much dear, I will try this version tonite after office and will get back to you with the results in the morning.. :)
Netduma-Fraser wrote:
Sent you both another PM with newer firmware to tryRegards:
M.Hafeez
- Netduma-FraserJul 31, 2018NetDuma PartnerI didn't send it to you Hafeez. I still haven't heard feedback from firmware I provided previously.
- M-HafeezJul 31, 2018Tutor
you said that you send us both PM.. Anyways I downloaded again, I hope its the same so not gonna upload in the router. the feedback I will give you over weekend weekdays I go home late at night and then early morning leaving. sorry for delay.
but it seems okay becz a little time I use in nite, still i want to make sure while using longer time and will get you the sure outcome of the firmware you provided.
Regards:
M.Hafeez
- Netduma-FraserJul 31, 2018NetDuma PartnerYes it's worth it, I've sent you a PM MrIncognito.
I meant asharak and wub, the two posters above me. No worries let me know. - MrIncognitoJul 31, 2018Initiate
Thanks! I'll give it a try.