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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Having the same issues, 5ghz band goes out, along with internet light usually. 2.5ghz band stays up for a bit, then device resets and comes back working. Repeats every 10min-4hrs.
Already reset and isolated to router. Would like to try this other firmware before I pick up replacement hardware. Pls link me to the older firmware update as well! Thanks for your help!
Already reset and isolated to router. Would like to try this other firmware before I pick up replacement hardware. Pls link me to the older firmware update as well! Thanks for your help!
During the laset 2 days the router is just dropping randomly.
It was unable to reconnect (internet led=red), so an hard reset was required. I tried the reconnect/disconnect from the UI but it didn't work.
Never had any issues during the last year with the previous router (a cheap 4020 fritz).
Those 4-5 disconnections were during the downloading of Warcraft client (about 60GB), never experienced during the week before.
If a firmware is available i'dd like to try it (got the latest installed)
- Sent you both a PM, let me know how you get on
Installed, I'll let you know, gimme 2-3 days of testing
Hope Frasers firmware helps, I am using the release version 2.3.2.22 and I have been up for almost 30 days with no droputs, most odd. Then again I have no xbox just a PS4 Pro for gaming but I can steam 4K Dolby vision all day without issue, and that was during temperature's over 30C. Since there are so many possible with millions of devices and the routers complexity
configurations I have to say from my view its doing very well. I think a factor reset is s advisable after updating and then manually entering your settings, I know people think this a pain but it does help. Using a backup can carry low level issues from previous firmware versions and can make things worse and harder to trouble shoot. Also with bug fixes releases a factory reset gives you a clean slate so to speak.I've tried the firmware from Netduma-Fraser (XR500 V2.2.1.10-DBG-XR356-180522a) and the connection is more stable but my internet speed barely makes it past 70Mbps. I tried with and without QoS, nothing else is enabled. If I plug directly into my modem i get a steady 200Mbps. The second I bring the XR500 back into the mix the speed tanks. I can send over any info needed as I would like to get this resolved.
