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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma-Fraser
Aug 09, 2018NetDuma Partner
Sent you a PM garaffatm
Danny80916
Aug 10, 2018Luminary
I am at a lost I spent many many hours on the phone with sony trying to troubleshoot why my tv loses . when watching the network monitor my tv will run around 22mbs while streaming a 4k movie all of sudden it will drop down to.0002 and the movie will buffer forever. A few minutes ago I ran a speed test to see if i lose 100% net . Currently my net will still run a speed test while my tv has no net. I have ran the tv hardwired and wireless same results.I also have ran my tv through a s8000 to see if that would help but no luck also.
- Netduma-FraserAug 10, 2018NetDuma PartnerMake sure you don't have your TV in Traffic Prioritization. Also give it more Bandwidth in Bandwidth Allocation and disable share excess so it can always have that amount (make sure other devices have enough)
- Danny80916Aug 10, 2018Luminary
How do i disable share excess ?
- Netduma-FraserAug 10, 2018NetDuma PartnerFrom the 3 line icon on Bandwidth Allocation - have to do it from Download and Upload.