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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Danny80916
Aug 11, 2018Luminary
still cant get a 4k movie to stream from my tv I am thinking its a comcast problem probably. I did notice something strange tho I have my modem then my router then off my router I have a nighthawk x6 in ap mode. My sony4k blu ray player can't find a internet connection if I have it going through the xr500 it says failed even hardwired ,but if i go wireless to the x6 that feeds the xr500.it I can get on the net
Netduma_Jack
Aug 11, 2018NetDuma Partner
Danny80916 - that is odd. Do all other devices have an Internet connection when going through the XR500?
- Danny80916Aug 11, 2018LuminaryYea expect my second blu ray player both can’t connect to Sony’s update page till I switch to my x6 then both work perfectly fine I just find it out that it will work through the x6 then through the xr500 but not directly on it .
- Netduma_JackAug 11, 2018NetDuma PartnerHave you tried connecting to the XR500 using an Ethernet cable? It would be good to find out whether it’s a wireless issue or general issue.
- Danny80916Aug 11, 2018Luminary
yes I have so the device i am trying to connect is a blu ray x800 and x700 both come out with no net through the xr500 with hardwired and wireless