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Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
CommTech4
Aug 13, 2018Aspirant
Everyday this router will still be connected with everything but have no internet. WiFi connections will say connected with internet while Ethernet devices cannot identify the connection. I've already swapped cables, confirmed that my modem isn't the issue, and did a factory reset on the router. All have ended up with the same issue where only a reset corrects it. I should also mention that while this occurs, everything is still talking to the router but I can't even access it's settings to see what's causing it while it uappens. Shouldn't spend $300 on a router that needs to be shut down every day. It's 2 weeks old!
Netduma-Fraser
Aug 13, 2018NetDuma Partner
Just sent you a PM with firmware to try