NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Billybudz420
May 02, 2018Apprentice
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
- Sep 08, 2018
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Netduma-Fraser
Aug 14, 2018NetDuma Partner
Sent you a PM with firmware to try.
tonirigatoni7
Aug 14, 2018Tutor
Thank you! How do I install this on my router? Also, is there any advice you can provide on properly setting up my router for the best performance? I saw some messages talking about approve game listings that Netgear has, but I do not recall ever finding that in the admin settings. Thank you!
- Netduma-FraserAug 14, 2018NetDuma PartnerGo to Settings > Administration > Firmware Update > Click Browse > Navigate to firmware file > Click and Open > Click Upload
I would recommend going through these guides for setup: http://support.netduma.com/support/solutions/folders/16000090646